Thank you for choosing Canlab International to fulfill your requirements. We are committed to delivering top-notch products and assure you of their quality without compromise. However, due to the delicate nature of our merchandise and our stringent quality control procedures, we are unable to accept returns.

Nevertheless, in the unlikely event that your order arrives with missing, incorrect, or damaged items, please contact us immediately at for prompt assistance.

Returns & Restocking Policy

Due to the nature of research-use-only (RUO) products, all sales are final except as expressly stated below.

Return Eligibility

Returns may be approved only if:

• The product is unopened, unused, and in original sealed packaging

• The return request is submitted within 2 days of delivery

• Prior written authorization is obtained from CanLab

Any product that has been opened, used, altered, or removed from controlled storage is not eligible for return.

Restocking Fee

• All approved returns are subject to a 25% restocking fee

• Original shipping and handling charges are non-refundable

• Return shipping is the responsibility of the customer

Non-Returnable Products

• Any opened or used products

• Products returned without authorization

• Products with compromised, damaged, or tampered packaging

Exceptions

CanLab will replace or refund products that are shipped in error. No restocking fee applies in these cases.

Refund Process

If you meet the eligibility criteria, you can request a refund by following these steps:

• Contact our Customer Support team.

• Provide proof of purchase, including your order number and date.

• Describe the reason for the refund request.

Refund Approval

Once your request is received, it will be reviewed by our team. If your request is approved, we will process the refund within 2 days.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative method.