Last Updated: [Thursday, 26 February 2026]
By placing an order with Canlab International LLC (“Canlab,” “we,” “us,” or “our”), you acknowledge that you have read, understood, and agreed to the terms set forth in this policy. This policy forms part of our binding Terms and Conditions and is enforceable to the fullest extent permitted under applicable United States law.
All products sold by Canlab International LLC are designated Research Use Only (RUO) and are not intended for human or veterinary use.
Due to the specialized, sensitive, and controlled nature of RUO products, ALL SALES ARE FINAL, except as expressly provided in this policy.
Canlab does not accept general returns, exchanges, or cancellations once an order has been processed or shipped.
A return may be considered solely at Canlab’s discretion and only if all of the following conditions are met:
The product is unopened, unused, and in its original sealed packaging
The product has not been removed from controlled storage
The return request is submitted within two (2) calendar days of confirmed delivery
Prior written authorization (Return Authorization / RMA) is obtained from Canlab before any return shipment
Any product that has been opened, used, altered, improperly stored, or tampered with is strictly ineligible for return.
If a return is approved:
A restocking fee of twenty-five percent (25%) of the purchase price will apply
Original shipping, handling, and insurance charges are non-refundable
Return shipping costs are the sole responsibility of the customer
Products must be shipped using a trackable and insured carrier
Failure to comply with return instructions will result in refusal of the return without refund.
The following items are not eligible for return under any circumstances:
Opened or used products
Products returned without prior written authorization
Products with compromised, damaged, altered, or missing packaging
Products returned outside the permitted return window
Products exposed to improper storage conditions
In the event that an order is received with:
Incorrect items
Missing items
Shipping damage attributable to Canlab or the carrier
You must notify Canlab within two (2) calendar days of delivery.
Canlab may, at its sole discretion:
Replace the affected item(s), or
Issue a refund for the affected item(s)
No restocking fee will apply to verified fulfillment or shipping errors.
If a shipment is refused, rejected, returned to sender, or deemed undeliverable due to reasons including but not limited to:
Refusal at delivery
Incorrect or incomplete shipping address provided by the customer
Failure to accept delivery
Failure to pay applicable customs duties, taxes, or fees (if applicable)
The following terms apply:
The order will be considered fulfilled
No refund will be issued for the product(s)
Original shipping and handling charges remain non-refundable
Any return shipping, handling, or disposal costs incurred will be deducted from any discretionary refund, if applicable
Canlab is under no obligation to reship refused or undeliverable orders.
If you believe your situation qualifies under this policy, you must:
Contact Canlab Customer Support in writing
Provide proof of purchase (order number and order date)
Provide a clear description of the issue
Include photographic evidence if damage is claimed
Failure to provide complete information may result in denial of the request.
All refund or replacement requests are reviewed on a case-by-case basis.
Approval or denial is at Canlab’s sole discretion
If approved, refunds will be processed within two (2) business days of approval
Processing time by financial institutions may vary
Approved refunds will be issued using the original payment method whenever possible.
If the original method is unavailable, Canlab may determine an alternative method at its discretion.
To the maximum extent permitted by law:
Canlab shall not be liable for indirect, incidental, consequential, or special damages
Liability shall not exceed the purchase price of the affected product
Customer assumes all responsibility for lawful handling and use of RUO products
This policy shall be governed by and construed in accordance with the laws of the United States and the State in which Canlab International LLC is registered, without regard to conflict-of-law principles.
By completing a purchase with Canlab International LLC, you expressly acknowledge and agree to this Returns, Refunds, and Refused Delivery Policy in its entirety.
