Refund Policy

Refund Policy

Thank you for choosing Canlab International to fulfill your requirements. We are committed to delivering top-notch products and assure you of their quality without compromise. However, due to the delicate nature of our merchandise and our stringent quality control procedures, we are unable to accept returns.

Nevertheless, in the unlikely event that your order arrives with missing, incorrect, or damaged items, please contact us immediately at for prompt assistance.

1. Refund Eligibility:

To qualify for a refund, the following criteria must be satisfied:

  • The product received does not match the product that was ordered.
  • The product was damaged during shipping, rendering it unusable.

2. Refund Process:

If you meet the eligibility criteria, you can request a refund by following these steps:

  • Provide proof of purchase, including your order number and date.
  • Describe the reason for the refund request.

3. Refund Approval:

Once your request is received, it will be reviewed by our team. If your request is approved, we will process the refund within 2 days.

4. Refund Method:

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative method.