Canlab International provides research products exclusively for qualified researchers and laboratories. Please confirm the statements below before continuing.
By proceeding you affirm the statements above are true. Products are not for human or veterinary use, not for diagnostic procedures, and have not been evaluated by the U.S. Food and Drug Administration or Health Canada.
See also: FDA Disclaimer | Age Disclaimer | Terms and Conditions | Shipping Policy | Return Policy
Last updated: November 2nd, 2026
Welcome to Canlab International, your trusted source for high-quality products. At Canlab International, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or interact with our products.
1.1 This Privacy Policy applies to information processed through the Canlab website, private storefront, buyer accounts, wholesale-application process, orders, support forms and related communications. It does not govern a third-party website or service that operates under its own privacy policy.
2.1 We may collect the following categories of information, depending on how you interact with Canlab:
(a) Account information, such as name, email address, phone number, mailing address, sign-in credentials and account status.
(b) Order information, such as name, email address, phone number, mailing and billing addresses, products ordered, quantities, transaction status and order communications.
(c) Professional or wholesale application information, such as organization details, role, purchasing information and application status.
(d) Support and communication information, including the content of messages, requested documentation and attachments you choose to submit.
(e) Device and usage information, such as IP address, browser type, device type, pages viewed, referral information and site interactions, where collected by the site’s approved technical or analytics tools.
(f) Cookie and similar-technology information, as described below.
2.2 Do not submit medical records, health information, diagnosis information, dosing questions, government identification numbers or payment-card details through general contact or support forms.
3.1 We collect information directly from you when you create an account, submit an application, place an order, request support or contact Canlab.
3.2 We may collect certain technical information automatically through cookies, logs and similar technologies.
3.3 We may also receive transaction, delivery, security or account information from service providers that help operate the Services.
4.1 We may use information to:
(a) Create, authenticate, secure and administer buyer accounts.
(b) Evaluate and manage professional or wholesale access.
(c) Process, validate, fulfill and communicate about orders.
(d) Calculate and authorize the pricing or discount experience applicable to an account.
(e) Respond to support, documentation and business inquiries.
(f) Operate, maintain, secure, troubleshoot and improve the website.
(g) Prevent fraud, misuse, unauthorized access and security incidents.
(h) Comply with legal obligations and enforce applicable terms and policies.
(i) Send marketing communications only where permitted and provide a way to opt out.
4.2 Canlab does not use contact or support forms to provide medical advice or human-use guidance.
5.1 Payments may be processed by third-party payment service providers. Canlab’s treatment of full payment-card data depends on the implemented checkout architecture and provider relationship.
6.1 We may disclose information to service providers that perform functions on our behalf, such as website hosting, authentication, data storage, payment processing, fraud prevention, order fulfillment, delivery, transactional email, analytics and customer support. These providers receive information appropriate to the service they perform and are subject to their applicable obligations.
6.2 We may also disclose information when reasonably necessary to comply with law or legal process; protect the rights, safety or security of Canlab, users or others; investigate misuse or fraud; enforce agreements; or complete a merger, acquisition, financing, reorganization, bankruptcy or transfer of business assets.
6.3 Canlab does not sell or share personal information for cross-context behavioral advertising.
7.1 Cookies and similar technologies may support sign-in, security, shopping-cart continuity, preferences, site performance and analytics.
8.1 Canlab retains information for as long as reasonably necessary for the purposes described in this Policy, including account administration, order records, support, security, fraud prevention, dispute resolution and legal compliance.
9.1 Canlab uses administrative, technical and organizational safeguards designed to protect information. No website, storage system or transmission method can be guaranteed completely secure.
9.2 Users are responsible for protecting their account credentials and notifying Canlab of suspected unauthorized access.
10.1 You may update certain account information through available account features or request assistance through Account Support.
10.2 Marketing emails, if used, must include an unsubscribe method. Transactional messages concerning accounts, applications or orders may continue when necessary to provide the requested service.
10.3 Cookie choices may be managed through the site’s cookie controls where available and through browser settings, subject to the effect on essential functionality.
11.1 Depending on where you reside and applicable law, you may have rights to request access, correction, deletion or portability of certain personal information, or to opt out of certain sales, sharing, targeted advertising or profiling. These rights are subject to legal exceptions and identity verification.
11.2 Submit a privacy request through support@canlabintl.com . Canlab will not discriminate against a person for exercising an applicable privacy right.
12.1 The Services are not directed to children under 13, and Canlab does not knowingly collect personal information from children under 13. Account and purchasing eligibility is limited as described in the Terms & Conditions.
12.2 If you believe a child has submitted personal information, contact Canlab so the matter can be reviewed.
13.1 The website may contain links to third-party sites or services. Their privacy practices are governed by their own notices, and Canlab is not responsible for those practices.
15.1 Canlab may update this Privacy Policy from time to time. The revised version will be posted with an updated “Last updated” date. When required, Canlab will provide additional notice or obtain consent.
15.1 Questions or requests concerning this Privacy Policy may be submitted through the Canlab Contact page https://support.canlabintl.com/hc/en-us or by contacting us directly at support@canlabintl.com
