Terms of Service, Refund Policy and Liability Waiver

Last Updated: [Tuesday, 22 September 2026]

By placing an order with Canlab International LLC (“Canlab,” “we,” “us,” or “our”), you acknowledge that you have read, understood, and agreed to the terms set forth in this policy. This policy forms part of our binding Terms and Conditions and is enforceable to the fullest extent permitted under applicable United States law.


 

1. GENERAL POLICY STATEMENT

Canlab International LLC distributes peptide products strictly for research and laboratory use only.

Due to the sensitive, sterile, and perishable nature of these materials, all sales are considered final once processed and shipped. This policy reflects standard industry practices and aligns with Florida commercial law principles, including product integrity and chain-of-custody requirements.

 

2. RESEARCH USE ONLY

All products sold by Canlab International LLC are:

  • Intended strictly for research and laboratory use only
  • Not for human or animal consumption
  • Not for diagnostic, therapeutic, or clinical use

 

3. FDA DISCLAIMER & REGULATORY NOTICE

  • These products are not approved by the U.S. Food and Drug Administration (FDA)
  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Products have not been evaluated for safety or efficacy in humans or animals

 

4. NO RETURNS POLICY

All sales are final. Canlab International LLC does not accept returns once products have:

  • Left our facility
  • Been delivered
  • Been exposed to uncontrolled environments

Due to the nature of peptide products, chain of custody cannot be verified after delivery, rendering any returned product unsuitable for redistribution.

 

5. CHAIN OF CUSTODY & PRODUCT INTEGRITY

We ensure strict internal controls for:

  • Storage and handling
  • Sterility and stability
  • Secure packaging and shipment

Upon delivery, responsibility transfers fully to the customer.

 

6. ELIGIBLE EXCEPTIONS (LIMITED)

Claims may be considered only under the following conditions:

Incorrect Product Shipped

  • Must be reported within 48 hours of delivery

Verified Shipping Damage (Carrier Fault Only)

  • Visible external damage
  • Product compromised in transit

Required:

  • Photos of packaging and product
  • Description of issue

 

7. NON-ELIGIBLE CLAIMS

The following are not eligible under any circumstances:

  • Cosmetic issues
  • Improper storage after delivery
  • Product degradation after receipt
  • User handling or reconstitution errors
  • Change of mind or unused product
  • Incorrect orders placed by customer

 

8. CLAIM PROCESS

To submit a claim:

  • Contact us within 48 hours of delivery
  • Provide:
    • Order number
    • Description
    • Photographic evidence

Late claims may be denied.

 

9. SHIPPING PROTECTION

Canlab International offers optional shipping protection through Route for eligible orders. Route Shipping Protection is selected by default at checkout, and the applicable charge is displayed as part of the order total. Customers who do not wish to purchase shipping protection may deselect or remove the option prior to completing their order.

Route Shipping Protection provides coverage for eligible orders that are lost or damaged in transit or stolen following delivery, subject to Route’s applicable terms, conditions, limitations, and coverage requirements.

Customers who purchase Route Shipping Protection and experience an eligible shipping issue may submit a claim directly through Route’s claims process. Depending on the circumstances and eligibility of the claim, Route may provide a refund or replacement.

Route Shipping Protection is provided and administered by Route and its applicable insurance partners and is separate from Canlab International’s standard shipping, refund, and replacement policies. Canlab International does not determine the eligibility, approval, denial, or resolution of claims submitted under Route Shipping Protection.

Route App, Inc. is identified as the named insured under the applicable shipping insurance policy. Route Insurance Solutions (“RIS”), Route’s licensed producer entity, procures the policy from SEG Insurance Ltd. Route, through RIS, may receive compensation for its services.

By completing an order with Route Shipping Protection included, the customer acknowledges the inclusion of Shipping Protection and the associated charge displayed at checkout. All coverage and claims are subject to Route’s applicable terms, conditions, limitations, and insurance policy.

Nothing in this section limits or excludes any rights or remedies available to customers that cannot lawfully be limited or excluded under applicable consumer protection laws.

 

10. CUSTOMER RESPONSIBILITIES

By purchasing, you agree that you:

  • Are 18 years or older
  • Are qualified to handle research materials
  • Will store and handle products appropriately
  • Will comply with all applicable laws

 

11. PROHIBITED USES

You agree not to:

  • Use products for human or animal administration
  • Use products for clinical or therapeutic purposes
  • Misrepresent product use
  • Resell in violation of applicable laws

 

12. ASSUMPTION OF RISK

You acknowledge that:

  • These products are experimental research compounds
  • Handling and use carry inherent risks
  • You assume full responsibility for all outcomes

 

13. LIABILITY WAIVER

To the fullest extent permitted under Florida law:

You agree to release and hold harmless Canlab International LLC, its owners, employees, and affiliates from any claims arising from:

  • Use or misuse of products
  • Improper handling or storage
  • Unauthorized applications

 

14. NO WARRANTIES

All products are provided:

  • “As is” and “as available”
  • Without warranties of any kind, including:
    • Merchantability
    • Fitness for a particular purpose

 

15. LIMITATION OF LIABILITY

Canlab International LLC shall not be liable for:

  • Direct or indirect damages
  • Loss of profits or business
  • Personal injury or property damage
  • Consequences resulting from misuse

 

16. INDEMNIFICATION

You agree to indemnify and defend Canlab International LLC against:

  • Claims arising from your use or misuse
  • Violations of these terms
  • Non-compliance with laws

 

17. REGULATORY COMPLIANCE

You are solely responsible for:

  • Ensuring compliance with all applicable laws
  • Determining legality in your jurisdiction
  • Obtaining necessary permits or licenses

 

18. WEBSITE & INFORMATION DISCLAIMER

All content provided by Canlab International LLC is:

  • For informational purposes only
  • Not medical or clinical advice
  • Not a substitute for professional guidance

 

19. GOVERNING LAW

These terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

 

20. ACCEPTANCE OF TERMS

By purchasing from Canlab International LLC, you confirm that you:

  • Have read and understood this agreement
  • Accept all terms and conditions
  • Assume full responsibility for product use