Canlab International provides research products exclusively for qualified researchers and laboratories. Please confirm the statements below before continuing.
By proceeding you affirm the statements above are true. Products are not for human or veterinary use, not for diagnostic procedures, and have not been evaluated by the U.S. Food and Drug Administration or Health Canada.
See also: Privacy Policy | FDA Disclaimer | Terms and Conditions | Return Policy
Last updated: November 2nd, 2026
1.1 This Policy applies to orders placed through the Canlab website. By placing an order, you agree to this Policy together with the Terms & Conditions and Return Policy.
2.1 Canlab currently ships to the United States. Canlab may decline or cancel an order that cannot be shipped to the submitted address.
2.2 If you select a PO Box as your shipping address, your order will automatically be shipped via USPS, as it is the only carrier able to deliver to PO Boxes. Please note that USPS shipments may take up to 3 additional business days for delivery compared to standard ground services.
3.1 Orders are generally prepared for fulfillment within 24 hours after order review and payment authorization. Processing time is separate from carrier transit time.
3.2 Orders placed after 12PM EST (cut-off time), on weekends or on observed holidays may begin processing on the next applicable business day.
3.3 Processing may take longer because of account verification, address questions, order review, payment issues, product availability, severe weather, service interruptions or other circumstances outside normal operations.
4.1 Available shipping methods and charges are displayed during checkout where applicable.
Current Shipping Methods are:
FedEx 2Day® One Rate is available for all orders within the United States.
Orders are typically shipped within 1-2 business days (after confirmation of payment for the order) and delivered within 2 business days.
4.2 Carrier transit estimates begin after the shipment is accepted by the carrier. Processing and transit estimates are not guaranteed delivery dates.
4.3 Taxes, duties, remote-area charges or other destination fees, if applicable, are the responsibility of the customer.
5.1 An order confirmation is sent to the email associated with the purchase. When tracking is available, shipment information is sent to that email. Tracking may require time to display the carrier’s first scan.
5.2 The buyer is responsible for providing an accessible email address and monitoring order and tracking communications.
6.1 The buyer is responsible for entering a complete and accurate recipient name, street address, unit or suite number, city, state and postal code.
6.2 To request an address correction, contact Account Support immediately. Canlab cannot guarantee an address change after an order enters processing or fulfillment. Additional charges resulting from an incorrect, incomplete or redirected address are the responsibility of the customer.
7.1 Use the carrier tracking record to monitor delivery. The buyer is responsible for providing a location where the shipment can be received securely.
7.2 Title and risk of loss are governed by the approved Terms & Conditions language.
8.1 Carrier delays, severe weather, service interruptions, high-volume periods, incorrect addresses and events beyond reasonable control may affect delivery. Canlab will provide available order information but cannot guarantee a carrier’s performance.
8.2 A delay does not automatically qualify an order for a refund, replacement or shipping-fee credit. Any available resolution is determined under the Return Policy and applicable law.
9.1 If tracking does not update or a shipment appears delayed, continue to monitor the carrier record and contact Account Support with the order number and tracking details.
9.2 If a shipment is marked delivered but cannot be located, check the delivery area, building desk, parcel locker and household or workplace recipients, then contact the carrier and Canlab Account Support.
9.3 The buyer may be required to provide information or complete a carrier declaration. A claim does not guarantee a refund or replacement.
10.1 Preserve the product, packaging, label and shipping materials. Contact Account Support within 48 hours of delivery with the order number, a description of the issue and clear photographs where appropriate.
10.2 Eligibility for a replacement, refund, credit or other resolution is governed by the Return Policy and applicable law.
11.1 If a shipment is refused, unclaimed, returned because of an inaccurate address or otherwise undeliverable, Canlab will review the circumstances after the package is returned. Reshipment, refund eligibility and additional shipping charges are governed by Canlab’s return policy.
12.1 Contact Account Support immediately to request a change or cancellation. Canlab cannot guarantee a change or cancellation after processing or fulfillment begins. Any approved cancellation is governed by the Return Policy.
13.1 Keep product labels and order details available. Review applicable product pages and Canlab resources for available product information, documentation, storage and handling information.
14.1 For a shipping issue, submit an Account Support request using the email associated with the order and include the order number.
